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"If your organization is considering utilizing an IT vendor, I would strongly encourage you to use
The National Education Association

"The project was a success due to their vast knowledge, their work ethic, and the great personalities they have."

"Accu-Networks has worked very closely with us, to give our company its greatest technical potential."
Buckley, Mendleson, Criscione & Quinn, P.C.

"Accu-Networks has put all the pieces of my puzzle together and are there 24/7 when we need them."
The Law Offices
of Timothy J. O'Connor

"We're grateful for their expertise, diligence, and efficiency."
Adam Ross Cut Stone

"They respond quickly and understand our needs." Whispering Pines Preschool

"Accu-Networks has consistently quoted and invoiced their exceptional services at a very fair price." The East Greenbush
Public Library

"Accu-Networks has gone above and beyond many times to keep us up and running!!! They respond to our needs immediately and fix whatever needs fixing...even if it is after hours, weekends, or holidays. Sometimes they are aware of our problems before we are! We have never had an IT problem they couldn’t fix!"
The Albany County
Bar Association

"Accu-Networks has been a life saver for us. We have used them several times and they consistently provide great IT knowledge and wonderful customer service at very good prices."
House of Praise Ministries

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Live Remote Assistance

Your Name:
Your Company:

Please fill in the fields above, type the code you receive from your Representative below, then click the button to proceed.

Please contact us before using this service...

Do you need a quick solution to a technical problem?

With live remote assistance, a member of our support team can securely share your desktop to quickly resolve your issue, and get you back up and running as smoothly and as expediently as possible.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1: Simply type your name, company, and code in the boxes below. Then click the "Click Here" button.
Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3: Your support representative will chat with you online to obtain the details of the problem.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.



Accu-Networks is proud to announce our partnership with Labtech Software!

LabTech is a unique tool, the only remote monitoring and management (RMM) solution designed from the perspective of system engineers with real experience in the services industry who are well aware that limited resources have to meet ever-increasing demands.

Screens Were a Playground, But Now They’re Everything

Our increased dependence on the internet for school, work, and connection to others has created both challenges and opportunities for all families. As we keep our children home and safe, how do we ensure their time online is safe, too? How do we guarantee their technology use is healthy and does not negatively impact their mental and physical health?

The post Screens Were a Playground, But Now They’re Everything first appeared on Internet Safety for Kids & Families.

Posted on 2 November 2020 | 2:41 pm

Social Media & Social Causes – A chat with Media Done Responsibly

While social media can be used to cause harm and sow division, it is more critical than ever to focus on all the good that can happen through it. Kids deserve to learn how to use social apps in ways that can help themselves, others and the world. We can’t lose focus on the fact that there is still a lot of good that occurs across these communication platforms.

In our most recent webinar in our Managing Family Life Online series, we connected with Shaunelle Curry and Aleeyah Ward of Media Done Responsibly. Together they discuss effective ways of using social media to support the causes you and your kids care about.

The post Social Media & Social Causes – A chat with Media Done Responsibly first appeared on Internet Safety for Kids & Families.

Posted on 13 October 2020 | 4:19 pm

Online Gaming Safety & Making the Most of Your Microsoft® Xbox

The increase in screen time during the last six months leaves many parents asking questions like: How can you make sure that your kids strike a healthy balance between screen time for school vs. fun? and How can you help them keep it safe and positive while gaming? Although we have our recommended list of safety tips, we had a chance to sit down with Jill McClenahan and Julie Kohler from Microsoft as part of our Managing Family Life Online webinar series, and dig into all aspects of gaming during COVID-19, with lots of tips and advice shared.

The post Online Gaming Safety & Making the Most of Your Microsoft® Xbox first appeared on Internet Safety for Kids & Families.

Posted on 6 October 2020 | 2:08 pm