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"If your organization is considering utilizing an IT vendor, I would strongly encourage you to use
The National Education Association

"The project was a success due to their vast knowledge, their work ethic, and the great personalities they have."

"Accu-Networks has worked very closely with us, to give our company its greatest technical potential."
Buckley, Mendleson, Criscione & Quinn, P.C.

"Accu-Networks has put all the pieces of my puzzle together and are there 24/7 when we need them."
The Law Offices
of Timothy J. O'Connor

"We're grateful for their expertise, diligence, and efficiency."
Adam Ross Cut Stone

"They respond quickly and understand our needs." Whispering Pines Preschool

"Accu-Networks has consistently quoted and invoiced their exceptional services at a very fair price." The East Greenbush
Public Library

"Accu-Networks has gone above and beyond many times to keep us up and running!!! They respond to our needs immediately and fix whatever needs fixing...even if it is after hours, weekends, or holidays. Sometimes they are aware of our problems before we are! We have never had an IT problem they couldn’t fix!"
The Albany County
Bar Association

"Accu-Networks has been a life saver for us. We have used them several times and they consistently provide great IT knowledge and wonderful customer service at very good prices."
House of Praise Ministries

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Live Remote Assistance

Your Name:
Your Company:

Please fill in the fields above, type the code you receive from your Representative below, then click the button to proceed.

Please contact us before using this service...

Do you need a quick solution to a technical problem?

With live remote assistance, a member of our support team can securely share your desktop to quickly resolve your issue, and get you back up and running as smoothly and as expediently as possible.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1: Simply type your name, company, and code in the boxes below. Then click the "Click Here" button.
Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3: Your support representative will chat with you online to obtain the details of the problem.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.



Accu-Networks is proud to announce our partnership with Labtech Software!

LabTech is a unique tool, the only remote monitoring and management (RMM) solution designed from the perspective of system engineers with real experience in the services industry who are well aware that limited resources have to meet ever-increasing demands.

Staying safe online: should you “friend” your kids on social media?

In our work, we are fortunate to have the opportunity to help kids and parents and share our expertise about positive, responsible, and safe technology use.  But after working with thousands every year for the last decade, we’ve also learned a few things along the way. During our events, parents share their concerns about their child’s safety and well-being and worry about the risks of overuse, oversharing, bullying and other issues that seem to be around every corner.   One of the biggest challenges facing parents is how to engage with their kids online, and even, whether they should at all.  Parents are interested to know "should I friend my child on social media?" It is one way to stay engaged and aware of their online lives, but there are pros and cons to doing this.

Posted on 21 December 2019 | 1:27 am

What’s Your Story? 2020: Behind the Scenes of our Video Contest

Trend Micro’s Internet Safety for Kids & Families (ISKF) initiative began life 11 years ago. Internet use was pretty different back then, and our message was much simpler: let’s help protect kids from strangers and adult content online. Since then, things have progressed quite a bit — from just two dedicated Trenders in 2008 to […]

Posted on 4 December 2019 | 7:41 pm

Lessons from the Matrix: Did we all take the blue pill in the end?

It’s 20 years since cult movie The Matrix wowed cinema audiences around the world and unleashed a wave of speculation about the meaning of life and the nature of reality. At the heart of the plot was the conceit of the red and blue pill. Hero Neo, played by Keanu Reeves, was offered a choice: […]

Posted on 28 August 2019 | 5:14 pm